STAR RATING SYSTEM IS 1 TO 5 Stars. 1 IS THE LOWEST RATING AND 5 IS THE HIGHEST.

Embassy Suites

3006 Mooretown Rd

Williamsburg, VA 23185

(757) 229-6800

We found that this hotel has some room for improvement and this why there was a low rating. We checked in to Room 504 checked in on 4/19/13 to 4/21/13. The front person said they are new and they do not know anything about the hotel. Rooms lights and switches were not working. Called maintenance they fixed the issue with outlet coming off the wall . The lamp worked but plugs did not work on the lamp.  Outlets were not convenient on each side of the bed so you could charge things like cell phones.  In reference to breakfast we found the following. The contents of the food the such as the vegetables omelet were from can and not fresh. Food was cold such as the pancakes and French toast. The pineapple had gone bad. In addition, one was not fresh and had a bad taste to it. In addition, one of our travel agents had gotten sick after eating the breakfast.
4/22/13 at  12:22 am no answer front desk. Also on 4/22/13 1245 am front doors to embassy suites were locked no one at the desk. When mentioned the doors being the locked the security guard unlocked the doors. Our final comments are that hotel needs to be redone with new colors and more light in rooms with better outlets. Employees to me trained and management needs to look at how to do food preparation. Rick Dunlap who is the manager did not take much interest in our feedback due to a low rating. He stated he that will look into these issues. We will be back for another visit to check the progress of the hotel.

Hilton Garden Inn

100 E Constance Rd 

Suffolk, VA 23434

(757) 925-1300

We found that his hotel did not provide as good service as it should. We checked in in on February 15, 2013 Toni at the front desk did not do a introduction of the hotel. He said he would put the breakfast coupons under our door and would be there in the morning. They were not under the door when we woke up. Toni was not friendly. He did not tell us how to adjust the  firmness of the bed.  The jacuzzi was not working and we were not informed about this on the website or when we checked in. February 16, 2013  we had breakfast in the restaurant . We got that was omelet cooked. Potatoes was were cold. Waffle was good.

Westin Annapolis

100 Westgate Cir  Annapolis, MD 21401

(410) 972-4300

Residence Inn by Marriot (Owned by Crestline Hotels)

3217 Atlantic Ave  Virginia Beach, VA 23451

(757) 425-114

This hotel needs to improve there service and the rooms need to be updated. We had one the worst visits here. We arrived at the hotel around 12:15 am January 26, 2013 Julius was at the front desk. Prior to my arrival I had spoken to the front desk several weeks prior and asked for them to put me in a king bed. I was given was 2 doubles. Asked for a to king rate went from 99 to 109 at 1234 am January 26, 2013. It was done by Julius.  In addition Julius wanted to charge us more money for the room even though the hotel made an error. He stated that he would not keep the rate the same.   We changed rooms and got a king size bed at 12:40 am. The ac/heating fan in room 1201 was loud. Our customers or me would not be able to  not sleep in that room.   I changed rooms and was put in 1402 at 12:50 am. The furniture needs to be replaced. See below. Also the chairs for the desk are too low for the desk and customers cannot work at the.   January 26, 2013 at 330pm we called to get our room cleaned. The front desk person by the name of Andriana said that house keep was gone and she will have to check and hung up the phone 2 times on our agent with our say. She was very rude. According to the note attached it states that housekeeping is on duty on the weekends from 9am-5pm. We did not get the room cleaned. We were told they had left for the day. This is a big concern because our customers are not getting served and customers will not want to come back. When I went down stairs I talked to the Andriana  she was rude brushed me off. I spoke to Julius via phone. Julius did not have an answer why housekeeping was gone for the day.  I asked Julius to see if he would compensate for all the issues that happened and he said "NO". Not a very good answer.   Our room 1402 still had trash in the waste basked under the sink.  I spoke to Bryan Campbell and he is looking into all the issues. 

Crowne Plaza- Williamsburg VA

45 Pocahontas Trail

Williamsburg, VA 23185
Tel: 757.220.2250

 

 

We visited this hotel in 2011 and 2012. There were several issues with the hotel. Since our first visit in 2011 the same issues have not been resolved. On our last visit in October 2012 we still found the following issues. Beds are old and you are not able sleep in them. AC units do not work correctly and staff came to the room to fix the unit the first time but it was not fixed. Lobby floors were dirty. Buffet Breakfast was cold and not cooked correctly and we found bugs in the food. We have contacted hotel management and we are waiting for a response on how they will fix these issues.

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